The ICCA (formerly the ATC) is committed to providing high standards of service. In doing so it will use best efforts to ensure that it acts in a fair, transparent, proportionate, efficient and non-discriminatory manner towards all. However, it recognises that, on occasion, dissatisfaction may be expressed with the work or conduct of the ICCA and/or its employees.
It welcomes the opportunity to consider and respond to any concerns that may arise and improve its service, should this be necessary.
Please click here to view the ICCA's Complaints procedure.